I contacted the company and was told to contact FedEx I contacted FedEx and was told to contact the seller. Now I am out the product and nobody is willing to accept responsibility for the missing items.
I just bought a Cricut machine and started my own Etsy business. I ordered 12 20oz stainless steel tumblers with lids and straws to sell online. The quality is outstanding, shipping was fast and products were well packaged for travel. Each cup was individually boxed so it will be very easy to resell and repackage to my own customers. I WILL BE ORDERING AGAIN!